PRIVACY NOTICE

John James Roofing Ltd takes your privacy seriously and is committed to ensuring your privacy is protected.

  1. About us

We are the data controller and we are responsible for your personal data and set out details of the information that we may collect from you, why we use your personal information and more generally the practices we maintain and ways in which we use and protect your personal information.

Our full details are:

Full name: John James Roofing Ltd

Email address: info@johnjamesroofing.co.uk

Postal address: 35 Wayside Road, St Leonards, Ringwood, BH24 2SJ

Telephone number: 01202 876004

  1. What data do we collect about you, for what purpose and on what ground we process it 
  • Personal data means any information capable of identifying an individual, i.e. name, title, billing address, delivery address, email address, phone number, and contact details.
  • You may provide personal information when communicating with us from our website, through email, text, social media messaging, social media posting or any other communication that you send us.
  • You may use our services and give your name and e-mail address to make a comment about our services or website.
  • It may be that you provide us with details of credit or debit cards or bank accounts in making payment to us.
  • It may be that there is an amount outstanding, and an associated recovery action.
  • We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
  • We may collect personal information from publicly available third party sources such as credit rating databases.
  • We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
  • Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
  • We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at info@johnjamesroofing.co.uk in case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.
  • We may process your personal data without your knowledge or consent where this is required or permitted by law.
  • We do not carry out automated decision making or any type of automated profiling.
  1. How we protect your information 
  • We only holds records during the period of our relationship and for a set period afterwards to allow us to meet our legal obligations including resolving any follow up issues between us.
  • We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.
  • We have strict security procedures covering the storage of your information in order to prevent unauthorised access and to comply with the terms of the Data Protection Act 1998.
  • We’re committed to keeping your personal details up to date and it is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at info@johnjamesroofing.co.uk
  1. Sharing your personal information 

Where necessary or required, we may share information as follows:

  • With our contractors, in order to undertake repairs, maintenance or improvement works.
  • With third party service providers, in connection with services performed on our behalf. (Our relationships with service providers are governed by our contracts with them which include strict data sharing and confidentiality protocols).

We may have to share information, for example:

  • To meet our legal obligations.
  • In connection with legal proceedings (or where we’re instructed to do so by Court order).
  • To protect the vital interests of an individual (in a life or death situation).
  1. Data retention
  • We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for.
  • For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
  1. YOUR LEGAL RIGHTS

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

You can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at info@johnjamesroofing.co.uk

You will not have to pay a fee to access your personal data (or to exercise any of the other rights).

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

  1. Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

A few of our satisfied customers have their say…

  • We have had a 30 year experience with John James Roofing Ltd supplying and fixing our roofs. They provide a good and reliable service

    Glossbrook Builders Ltd | Bournemouth
  • I had some tiles broken on my roof which were very old and doubted I could match them. I visited John James yard and was amazed at the variety of tiles which were stocked. They had the exact tiles I wanted

    Mrs Ratcliffe | Poole
  • We had our house reroofed by John James Roofing Ltd, who were recommended by my sister-in-law. They organised everything from erecting the scaffolding to leaving the site immaculately clean on completion. The tilers who did the work were extremely polite and very humours too.

    Mrs Scott | Eastleigh
  • We had our house extended and took a sample tiles to John James. They supplied and fixed our roof with tiles which were such a match that the extension area did not look like an extension at all. We were delighted.

    Mr Miller | Salisbury
  • We are at present doing a listed building refurbishment at Stapehill, Wimborne. Thank heavens John James Roofing are close by to supply us with the thousands of second-hand slates and peg tiles required 

    Private Client | Wimborne
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